Text messaging
Personal, merge-field texts to the right segment, sent at a steady pace, with replies landing in a shared inbox.
Texts
Voice messages
AI phone host
Email
Reach people. Start real conversations.
Digital B SMS gives your team one platform for texts, voice messages, AI calls, email and automated journeys. Consent, pacing and opt-outs are built in from the very first send.
Opt-outs, quiet hours and do-not-contact lists are on from day one.
One platform, every channel
Meet people where they already are.
Start a conversation by text, follow up with a voice message, let the AI host take the call, and keep the details in an email. One audience, one set of rules, one report.
Voice messages
Recorded messages delivered by phone, with answering-machine detection so a voicemail starts after the beep.
AI phone host
A natural-sounding host that answers and places calls, follows your script, and hands the caller to a live person when it matters.
Branded emails for the details a text can't hold, sent from your own domain and paced to protect deliverability.
Reach people who prefer chat apps, with the same templates, segments and opt-out rules as every other channel.
Team dialer
Your agents call from the browser, one person at a time, with the script, the context and a one-click outcome.
How it works
From a list to a conversation in three steps.
Bring your audience
Upload a file or connect your system. Build segments with live counts, and see which channels each person can be reached on before anything goes out.
Design the conversation
Write once with merge fields, preview real renders, and set up one-off campaigns, recurring sends or multi-step journeys across channels.
Reach and respond
Sends go out at a safe pace. Replies, calls and opt-outs come back to your team, and every send, skip and result is in the report.
Audiences
Know who you'll reach before you press send.
Segments are saved filters with live counts. The preview shows how many people you can reach on each channel and why the others are left out.
- Combine conditions like "signed up in the last 14 days" and "has a mobile number".
- People on your do-not-contact list and anyone who opted out are left out automatically.
- Import from a file or a connected system. Duplicates collapse to one send.
Segment · New this monthLive count
Joined
in the last 30 daysand
has a mobile number and not opted out
Review before launch
Every campaign gets a second look.
Before a campaign starts, the review screen lists the audience, the people who'll be skipped and why, the time it will take, and sample messages rendered for real recipients.
- It catches empty merge fields before they reach anyone.
- The approval is recorded with the exact audience and copy that were signed off.
- Launch now, schedule it, or let it run as a recurring automation.
Review · Friday reminderReady
Audience2,184 people
Skipped (opted out, no number)96
Merge fields filledAll
Estimated time at a safe pace~6 h
Hi Sam, a quick reminder: your table for four is Friday at 8:30 pm. Reply STOP to opt out.
Journeys
Welcome people properly, automatically.
Journeys chain texts, emails and calls with waits in between, so every new sign-up gets a thoughtful first week and your team doesn't have to remember to follow up.
- Draw the steps, set the waits, and choose the channel for each step.
- Anyone who opts out leaves the journey at once, wherever they are in it.
- See where people reply, call back or opt out at every step.
Journey · WelcomeActive
Welcome textWhen someone signs up
wait 1 hour
Email: everything you needBranded, from your domain
wait 1 day
AI host: a friendly helloTransfers to your team on request
wait 3 days
Reminder textOnly if they haven't replied
Shared inbox
Replies go to people, not a void.
Every reply lands in one inbox your team shares. Pick up the thread, answer from the right line, or start a new message to one person without building a campaign.
- Conversations stay grouped by person across campaigns.
- Roles for owners, admins and agents, so each person sees what they need.
- Call back from the browser when a conversation needs a voice.
Inbox3 waiting
SR
Sam R.
YES! Could we make it 8:30?
JT
Jordan T.
Is parking included with the event ticket?
AL
Alex L.
Please call me after 5, thanks.
Built-in respect
Outreach people are glad to get.
The fastest way to lose an audience is to ignore what it tells you. Digital B SMS keeps the rules on so your team doesn't have to remember them.
A consent record you can prove
Every yes and every no is written to a ledger that can't be edited after the fact, with when and how it was given.
STOP means stop
A STOP reply blocks texts, WhatsApp and calls to that phone straight away, not just the campaign it answered.
Calling hours by area code
Team calls wait for reasonable local hours, worked out from the person's area code, and texts follow quiet hours.
Paced on purpose
Sends are spaced out with daily caps. Campaigns pause by themselves when a limit is reached or errors pile up.
Review before every launch
Audience, skips, timing and real renders are checked and signed off before the first message leaves.
Every send accounted for
Sent, skipped or failed, with the reason, for every person in the audience, exportable any time.
Who it's for
Made for teams that talk to people every day.
Hospitality and dining
Confirmations, reminders and a warm welcome back, by text or a quick call.
Clubs and memberships
Onboard new members and keep regulars close with personal hosts and journeys.
Events and entertainment
Ticket reminders, last-minute updates and follow-ups after the show.
Real estate
Answer new inquiries fast and book viewings with an AI host that never misses a call.
Retail and e-commerce
Back-in-stock alerts, order updates and offers for the customers who asked for them.
Agencies
Run every client from its own branded workspace, with its own numbers, team and reports.
Workspaces
Every client gets its own space.
Each brand runs in a separate workspace with its own address, numbers, templates, team and reports. Nothing leaks between them, and each client sees only its own data.
Example workspaces
Harbor Tableharbor.digitalbsms.com
4 agentsNorthside Members Clubnorthside.digitalbsms.com
AI host onLumen Live Eventslumen.digitalbsms.com
2 journeys
FAQ
Questions people ask us.
What does Digital B SMS do?
We give businesses one platform to reach the people who asked to hear from them: build audiences, write messages, run campaigns and journeys across text, voice, email and WhatsApp, and handle the replies.
Can people reply to our texts?
Yes. Replies arrive in a shared inbox for your team, grouped by person, and you can answer from the same line or start a new message to one person.
How do opt-outs work?
When someone replies STOP, texts, WhatsApp and calls to that phone stop straight away. Anyone on your do-not-contact list is skipped by future campaigns automatically, and the report shows each skip and the reason.
Can the AI host hand a call to a real person?
Yes. You decide when the host should transfer, for example when the caller asks for a person or is ready to book, and which number or team member it goes to.
We're an agency. Can each client have its own brand?
Yes. Each client gets its own workspace with its own address, look, numbers, team and reports.
How does pricing work?
See our pricing plans. For larger volumes, tell us what you'd like to send and we'll put together a plan for you.
Do we need consent to message people?
Yes. You may only message people who've agreed to hear from you, and the platform keeps a record of that consent. Our acceptable use policy and messaging terms explain the rules.
Ready to reach people the right way?
Tell us who you want to reach and how. We'll show you the platform with your own use case.